Forum Discussion

DHB's avatar
DHB
Icon for Helper V rankHelper V
7 years ago
Solved

Shared Dashboard Error

I've run into a problem when sharing dashboards.  When the person receiving the dashboard clicks the link they go to a gray screen and nothing happens.  If they log in  they can access the report tho...
Need Help
  • GilbertQ's avatar
    GilbertQ
    7 years ago
    Hi there.

    There is a known issue which you can find under the support page
DHB's avatar
DHB
Icon for Helper V rankHelper V
7 years ago

The user I shared with has a PBI Pro License.  I don't really understand the tenancy thing, but our organisation has a number of licenses in O365.

GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
7 years ago

What happens if you email the person the link?

 

Or if they click on Shared with Me?

  • DHB's avatar
    DHB
    Icon for Helper V rankHelper V
    7 years ago

    If I send a link to a user who I've granted access to they can open it no problem.  Also if they log in and go to 'Shared with me' it's working too.  It's just when I share through the online power Bi that the recipient gets the gray screen issue.

    • GilbertQ's avatar
      GilbertQ
      Icon for Super User rankSuper User
      7 years ago
      Hi there.

      There is a known issue which you can find under the support page
      • DHB's avatar
        DHB
        Icon for Helper V rankHelper V
        7 years ago

        Thanks GilbertQ, I just looked at that.  Our experience has been a little different to the one described there but I’m hoping this might all be connected and the fix will work for us too.