Forum Discussion
SharePoint: Request failed: The remote server returned an error: (500) Internal Server Error.
Yes GilbertQ all SharePoint online. Never had this problem before and strangely it is happening most during working hours. Of an evening and early in the mornings, the solution refreshes as normal. How do i raise a support ticket?
That does appear to be really odd.
You can use my blog post on how to raise a support ticket: https://www.fourmoo.com/2019/09/24/using-power-bi-support-to-create-a-support-ticket/
Team,
We are having the same exact issue -- did you ever get a root cause from Microsoft?
Jim
Hi Anonymous I did get the below from the Microsoft support team in India on 21st Nov. No update or fix yet from what I can tell. I also found an issue with Dataflow entities being invisible to the PBI connector if they used Sharepoint files as a source. Microsoft said this is related to the same issue. My solutions seem to refresh ok outside of UK working hours. Not great if you need more regular refreshes like me, but I have no choice but to scale back until Microsoft resolve!
"Many thanks for reaching out to Microsoft support team, the issue you are experiencing is due to an unexpected defect surfaced on our end which caused service outage in SharePoint System. We regret the inconvenience caused.
SharePoint Engineering is currently investigating the issue. We will keep you posted as and we have an update from them on the same.
Our sincere apology for the delay and inconvenience caused by this outage."
Have you received any feedback? We are experiencing the same issue since 15 November and have not yet received any update on our incident.