Share dash board - problems

[perpor]

I have a Power BI user, extended to Power BI Pro with currently 134 days left.

I shared a dashboard to this user, starting from a complete Power BI pro user,
but when under the inscription:

Grant access to:

I enter the first e-mail address I always get the message:

'One or more e-mail addresses with the following domains are external to the organization: myorganization.it'

(which is not true, because the address belongs to the organization)

thanks

[v-shex-msft]

Hi @perpor,

It seems like power bi analysis shared user not in your organization, have you contact to your admin to check this account?

In addition, you can also submit a support ticket to contact power bi team to check this account.

Regards,

Xiaoxin Sheng