Forum Discussion

mtstewart17's avatar
mtstewart17
Icon for Advocate I rankAdvocate I
9 years ago
Solved

Shape Map Not Works in Desktop but not Online

Hello,   I have a Power BI dashboard with a shape map that has been published and working fine for over a month. All of a sudden this week it stopped working on Power BI Service. It still shows up ...
Need Help
  • JordanBieber's avatar
    JordanBieber
    9 years ago

    We have our Location field in the map using a field that combines CITY, STATE COUNTRY.
    These maps ceased to work with the June release.

    We were able to correct this by selecting our CITY, STATE COUNTRY field, and then in the Modeling tab changing the Data Category to PLACE.

     

    This is the only method we have had success with the new (as of June release) maps. The MS documentation showing Country & postal code hierarchy has not worked for us. It confuses citys with Countries and vice versa at least a third of the time.

v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi mtstewart17,

 

I was not able to reproduce your issue in my environment.

 

Desktop

 

Service

 

I have tested this scenario using Latitude/Longitude and Location in map visual, it works well in both desktop and service. If possible, please try adding Latitude/Longitude in your map visual to see whether all points can be recognized after publishing to service. Not sure whether this issue is related to data, if possible, please share some sample data you used so that I can test for you.

 

Besides, I would suggest you create a support ticket so that you could get more help to fix your problem.

 

Regards,
Yuliana Gu

mtstewart17's avatar
mtstewart17
Icon for Advocate I rankAdvocate I
9 years ago

I checked and I have a separate map that uses Lat/Long and that still works correctly, so it seems to be an issue with other types of data. Unfortunately Lat/Long is not available for this data set (or most data sets I map with). 

  • simonpdavies92's avatar
    simonpdavies92
    Regular Visitor
    9 years ago

    I have raised a ticket on this and they say engineers are working on it, however nothing has come through since Friday. I will let you know of any updates.

    • Bimtng's avatar
      Bimtng
      Frequent Visitor
      9 years ago

      Good afternoon.

       

      I join the group of not working maps.

       

      Looking forward to receiving good news ...

       

      • simonpdavies92's avatar
        simonpdavies92
        Regular Visitor
        9 years ago

        I received this off the support team today; should be resolved by EOD

         

        Hello Simon Davies,

         

        Hope you are doing well,

        As per the update from our product team this is a known issue and the team is working on this and by the end of Jun 13, this should be resolved,

        I will keep you posted once the fix is released.

         

         

        Best Regards, 

        Ashok Reddy

        Engineer - Microsoft Business Intelligence

        Time Zone:  UTC (Coordinated Universal Time)

        Hours: 9:30 AM – 6:30 PM

        Email: [email protected]