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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Session Expired - not embedded

Good afternoon,    We have clients receiving the following message 'Your Power BI Session expired The current Power BI session can no longer be used to communicate with the Power BI service because...
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v-zhenbw-msft's avatar
v-zhenbw-msft
Community Support
6 years ago

Hi Anonymous ,

 

If it is not Embedded, it is not very common, what scenario is it caused Session Expired?

Could you please show some screenshots?

 

Please don't contain any Confidential Information or Real data in your reply.

 

Please make sure to add the corresponding user in the workspace, make sure the user has a Pro license.

 

Best regards,

 

Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi _ zhenbw, 

    The issue is in the Power BI service. The user does have a pro license. It is not someone that should have access to the workspace, but they do have access to the app which is where this pops up. 

     

    Since it is just while they are looking at a page in the service, I can't include anything except the error because it is their view of the Power BI service and their app. 

     

    It looks like others that are not embedded are also having this issue from the replies. 

     

    Thanks, 
    Erika

     

    • v-zhenbw-msft's avatar
      v-zhenbw-msft
      Community Support
      5 years ago

      Hi Anonymous ,

       

      Sorry for that, We cannot reproduce the issue here and also not found an effective solution.
      We suggest you to open a ticket here for help: https://powerbi.microsoft.com/en-us/support/

      Let engineers solve this issue from your perspective.

       

       

      Best regards,

       

      Community Support Team _ zhenbw

      If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

      • Anonymous's avatar
        Anonymous
        Not applicable
        5 years ago

        It appears to be an Azure B2B issue that a lot of guest users are having and they are fixing it area by area. They haven't corrected it in the South Central yet, but did in a few other regions.