Forum Discussion

CMPENALOSA's avatar
CMPENALOSA
Regular Visitor
9 years ago

Service now failed to update data source credential error

I'm using PowerBI to access Service Now to pull incidents data but I'm getting an error when configuring my credential upon login.     
Anonymous's avatar
Anonymous
Not applicable
9 years ago

We didn't find a work around so we didn't progress.

v-ljerr-msft's avatar
v-ljerr-msft
Microsoft Employee
9 years ago

Hi CMPENALOSA, Anonymous,

 

To add support of Single Sign On (SSO) for connection to ServiceNow, I would suggest you submit your requirements on Power BI Ideas and vote it up. Here is similar idea for your reference.:smileyhappy:

 

Regards

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    v-ljerr-msft  We have both options for logging into Service Now. I am able to connect from Power BI Desktop to Service Now but not from Service. I found the issue is that our ServiceNow setup has a set of IP's its whitelisting. But Power BI does not have an IP Range we can whitelist. The Azure IP Ranges are in CIDR Format which is not supported by Service Now. 

     

    Would a gateway be of use to resolve this issue? Any assistance on the same would be useful.