Forum Discussion

CMPENALOSA's avatar
CMPENALOSA
Regular Visitor
9 years ago

Service now failed to update data source credential error

I'm using PowerBI to access Service Now to pull incidents data but I'm getting an error when configuring my credential upon login.     
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Does your business use Single Sign On (SSO)?  If so, we tried to use this ServiceNow plug-in as well and found that it wouldn't work because our organisation uses that.  We are hoping ServiceNow fixes that soon.

CMPENALOSA's avatar
CMPENALOSA
Regular Visitor
9 years ago

Thanks for the replies.

 

Our organization uses SSO so it could be the reason. Was the workaround is to use the ServiceNow plug-in? How do I get or implement this plug-in?

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    We didn't find a work around so we didn't progress.

    • v-ljerr-msft's avatar
      v-ljerr-msft
      Microsoft Employee
      9 years ago

      Hi CMPENALOSA, Anonymous,

       

      To add support of Single Sign On (SSO) for connection to ServiceNow, I would suggest you submit your requirements on Power BI Ideas and vote it up. Here is similar idea for your reference.:smileyhappy:

       

      Regards

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        v-ljerr-msft  We have both options for logging into Service Now. I am able to connect from Power BI Desktop to Service Now but not from Service. I found the issue is that our ServiceNow setup has a set of IP's its whitelisting. But Power BI does not have an IP Range we can whitelist. The Azure IP Ranges are in CIDR Format which is not supported by Service Now. 

         

        Would a gateway be of use to resolve this issue? Any assistance on the same would be useful.