Forum Discussion

CMPENALOSA's avatar
CMPENALOSA
Regular Visitor
9 years ago

Service now failed to update data source credential error

I'm using PowerBI to access Service Now to pull incidents data but I'm getting an error when configuring my credential upon login.     
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Does your business use Single Sign On (SSO)?  If so, we tried to use this ServiceNow plug-in as well and found that it wouldn't work because our organisation uses that.  We are hoping ServiceNow fixes that soon.

  • CMPENALOSA's avatar
    CMPENALOSA
    Regular Visitor
    9 years ago

    Thanks for the replies.

     

    Our organization uses SSO so it could be the reason. Was the workaround is to use the ServiceNow plug-in? How do I get or implement this plug-in?

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      We didn't find a work around so we didn't progress.

      • v-ljerr-msft's avatar
        v-ljerr-msft
        Microsoft Employee
        9 years ago

        Hi CMPENALOSA, Anonymous,

         

        To add support of Single Sign On (SSO) for connection to ServiceNow, I would suggest you submit your requirements on Power BI Ideas and vote it up. Here is similar idea for your reference.:smileyhappy:

         

        Regards