Forum Discussion
Service now failed to update data source credential error
I'm using PowerBI to access Service Now to pull incidents data but I'm getting an error when configuring my credential upon login.
This is my first time creating the connection and never created a data set for service now. It seems like a connection because the error displays quickly and seems not validating my account yet.
Hi CMPENALOSA,
According to this article, there're some system requirements to connect to Power BI content pack for ServiceNow incidents:
- An account that can access yourorganization.service-now.com with Basic authentication (Single Sign-On is not supported in this version)
- The account must have rest_service role and read access to incident table
If you're hitting a credential error during load, please review the access requirements above. If you have the correct permissions and are still hitting issues, please work with your ServiceNow admin to ensure you have any additional permissions that may be required for your custom instance.:smileyhappy:
Regards