Forum Discussion
Service down?
I talked with support but it was front line support in India. Hopefully they escalate it but they were able to access the service from within the MSFT network so it must be an external thing. The lack of response on the support page is infuriating, I have nothing to tell my customer. Monday's are very important for access to data as I am sure it is for a lot of other customers.
Pathetic response. They should hope that I don't get surveyed. Case owner responded with this when I asked for a reason for the outage that I could pass along to my customer. Good to see PSS still lives on.
I got an update from Technical team, they said there no any technical reason behind this and service is auto recovered after 15min.
Look in the Azure Portal > Help + Support > Service Health > Health History
You'll see this: https://app.azure.com/h/YY0R-NS8/cac294
Thats not going to show health history for the Power BI service, I just see embedded. I also don't see any outages.
Interestingly enough, inside the Microsoft network, everything was fine. That means that any service monitoring done inside the network would not show a problem (score!) even though we (customers) all could not get to it from the outside.
One would hope that their monitoring would include external monitoring from external sources but considering support had no idea that it was down, I am not that hopeful.