Forum Discussion

justingraff88's avatar
3 years ago
Solved

Service Refresh to Salesforce returns The credentials provided for the Salesforce source are invalid

I've had this issue since Tuesday morning. When I enter credentials into Power BI service for the Data source credentials it is fine (no errors) but then when the dataset refreshes I get this error.

Odd part is that I have multiple datasets connecting to Salesforce and this is only occuring on some of them. All of them refresh in Desktop without error. I checked the login log in Salesforce and they all show success but then service still returns the above error after a successful (on the Salesforce side) login.

 

Things I've checked/tried:

  • Ensured API access is enabled in Salesforce
  • Reentered credentials for the data source
  • Reverted to previous version (July) of Power BI Desktop
  • Deleted dataset and readd in Service
  • Change Authentication browser to "Use my default broswer" in Desktop settings

3 Replies

  • aj1973's avatar
    aj1973
    Community Champion

    Hi justingraff88 

    Go back to your desktop and clear the cashe

    then go to 

    and delete none neccessary sources.

    • justingraff88's avatar
      justingraff88
      Helper I

      That worked thanks! So was it essentially that the cache became too large and the delay caused the login to timeout?

      • aj1973's avatar
        aj1973
        Community Champion

        it could be yes,

         

        welcome