Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Service Login Issues

Hey Everyone, 

 

Many of our users have been getting session expired prompt lately and even after restarting their browser and then being prompted to login through AD multiple times it lands the on the Owl Page page saying something has changed in the service and you need to close all our browsers to log in

 

 

 

Need Help

5 Replies

  • collinq's avatar
    collinq
    Super User
    5 years ago

    HI Anonymous ,

     

    The first thing I would do is see if the Power BI Admin(s) turned off something in the tenant settings for Power BI.  Then next thing would be to see if the Active Directory admins changed/removed a security group or two which was linked to the groups within Power BI.  If both of those are negative and nothing changed, then it is open a ticket with Microsoft time to get them to help figure out from their side when might be going on.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Thanks collinq . I am the administrator of our tenant and I haven't made any changes lately and also control the Power BI AD Security Groups as well, also no changes. 

       

      Wanted to see if anyone else was experiencing this to be sure. Some of the Owl messages have prompted users saying "there was a change the Power BI service" and that's why they needed to restart their browser. Figured it might be something the are doing in preperation for a service feature rollout or something. 

       

      I planned on opening up a ticket to be safe, just wanted to put it out there to the community

       

      Thanks!

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Just wanted to add this, that I myself got this error this morning after going through AD authentication pages 

     

    I have admin access to this workspace and logged in just yesterday, no settings have been changed.  

  • v-deddai1-msft's avatar
    v-deddai1-msft
    Community Support
    5 years ago

    Hi Anonymous ,

     

    Have you ever tried to use other broswer or clear the cache for the current broswer and try again.

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    Best Regards,

    Dedmon Dai