Service Down in Europe

[DonalMc]

This morning we are unable to access our reports.

Support have confirmed there is an issue (even though Support status page says all is good).

Issue:

Cannot access PBI Service. Something went wrong. Please try again later.

Analysis and Resolution:

There was an outage in North Europe region and the Product Team in working on it to fix this issue.

We will share you an update soon.

We appreciate your patience and Support.

[v-yangliu-msft]

Hi  @Anonymous  ,

You can check these links, the problem is similar to yours:
https://community.powerbi.com/t5/Issues/Power-BI-was-unable-to-read-the-application-metadata/idi-p/891724#comments

https://community.powerbi.com/t5/Service/Metadata-errors/m-p/870556

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-yangliu-msft]

Hi  @Anonymous  ,

You can clear cookies, cache or use another browser, such as Chrome browser.

power bi users with older browser version may encounter issues signing in to the service,please make sure you are using the latest version.power bi supported list of browsers is documneted at https://docs.microsoft.com/en-us/power-bi/fundamentals/power-bi-browsers

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi,

I tried all through all browsers (firefox, chrome, Edge (new chromium base), Opera).. All they are up-to-date.. Tried clearing cache.. tried private window.. tried VPN but after all I still receive that error page...

[v-yangliu-msft · Accepted solution]

Hi  @DonalMc  ,

Check from https://powerbi.microsoft.com/en-us/support/, the following problems occur:

As support page, the current seems to have some issues that may affect you for the inconvenience, apologize

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

I still get error page.. Our IT admins are helpless 😤.. what should I do.. Should I again force them to open a case as DonalMC did ??

[DonalMc]

I would say there is no harm in opening a case - MS can always tell you to go away!

But if you can access Power Platform admin center (microsoft.com) - maybe just log it yourself.

[Anonymous]

I still have access issues.. getting following error. 

https://app.powerbi.com/ErrorPage?code=403&errorType=AppMetadataInaccessible

Is it the same issue you mention ? I'm from Turkey.. Maybe it will take some time ?

[DonalMc]

That is the error I was getting this morning.

I logged a case in the Power Platform Admin centre

Power Platform admin center (microsoft.com)

[Anonymous]

Is your issue fixed after opening case from the link you provided? 

I also insist on our admins to open case but they insist on it may be from Licence 😶. We use free licence version but I was able to use until yesterday.. 
I believe it is not related to licence. So I will insist on opening case from our admins..

[DonalMc]

I'm not sure how you were able to use the service without a PBI Pro license.

As far as I know, you have to have a license to get the error!

[Anonymous]

I've been accessing Power BI Web over two years with my free licence under my organization's account, until yesterday. 

[DonalMc]

Yeah, I just checked and it seems you can publish to you My Workspace for free.

Power BI licensing for users in your organization - Power BI | Microsoft Docs

I would wait to see if it comes back up, as I would think you can't open a case if you are not paying!

[DonalMc]

Fixed