Forum Discussion

DonalMc's avatar
DonalMc
Icon for Advocate II rankAdvocate II
5 years ago
Solved

Service Down in Europe

This morning we are unable to access our reports.

Support have confirmed there is an issue (even though Support status page says all is good).

 

Issue:

Cannot access PBI Service. Something went wrong. Please try again later.

Analysis and Resolution:

There was an outage in North Europe region and the Product Team in working on it to fix this issue.

We will share you an update soon.

We appreciate your patience and Support.

General Comment
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi  DonalMc  ,


    Check from https://powerbi.microsoft.com/en-us/support/, the following problems occur:

    As support page, the current seems to have some issues that may affect you for the inconvenience, apologize

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

13 Replies

      • Anonymous's avatar
        Anonymous
        Not applicable
        5 years ago

        Is your issue fixed after opening case from the link you provided? 

        I also insist on our admins to open case but they insist on it may be from Licence 😶. We use free licence version but I was able to use until yesterday.. 
        I believe it is not related to licence. So I will insist on opening case from our admins..

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi  DonalMc  ,


    Check from https://powerbi.microsoft.com/en-us/support/, the following problems occur:

    As support page, the current seems to have some issues that may affect you for the inconvenience, apologize

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      I still get error page.. Our IT admins are helpless 😤.. what should I do.. Should I again force them to open a case as DonalMC did ??

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi  Anonymous  ,

    You can clear cookies, cache or use another browser, such as Chrome browser.

    power bi users with older browser version may encounter issues signing in to the service,please make sure you are using the latest version.power bi supported list of browsers is documneted at https://docs.microsoft.com/en-us/power-bi/fundamentals/power-bi-browsers

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi,

      I tried all through all browsers (firefox, chrome, Edge (new chromium base), Opera).. All they are up-to-date.. Tried clearing cache.. tried private window.. tried VPN but after all I still receive that error page...