Forum Discussion
jdwalker5
4 years agoHelper II
Service Does Not Recognize User
Hello, I have a user that has access to our workspace and has been using our reporting for several weeks. Each time the user tries to open one of those reports for the first time that day, they ...
- 4 years ago
This commonly happen if you clear the history(cache) of the browser daily or often. Once cleared, the browser will not remember the credential authentication that has happened before, and you need to re-authenticate from scratch.
Tutu_in_YYC
4 years agoSuper User
This commonly happen if you clear the history(cache) of the browser daily or often. Once cleared, the browser will not remember the credential authentication that has happened before, and you need to re-authenticate from scratch.
jdwalker5
4 years agoHelper II
Thank you! I will relay this feedback to the user.