Forum Discussion
nswitzer
8 years agoFrequent Visitor
Service Connection Error - Already tried timezone switch
One of my users is experiencing a "Connection Error" "Your Connection has been lost..." setting. He is connected to the internet and has signed in and out on multiple browsers. Also, he has ...
- 8 years ago
Thanks for this help!
Timezone alone didn't work on Mac. We had to click on Date & Time and click set automatically.
Here's how it looked in Firefox.
v-jiascu-msft
8 years agoMicrosoft Employee
Hi nswitzer,
Did you login the Service in another computer with the same account? Please refer to Connection-Error-Power-BI.
I would suggest you file a support ticket here.

Best Regards,
Dale
- nswitzer8 years agoFrequent Visitor
In the earlier thread (the thread you linked to), it seems that the timezone change worked for everyone. We have tried that solution and it is not working for our user.