Semantic models not refreshing for "transient" issue

[sgallo]

Hi all,

I am having multiple issues I have never seen before in Power BI and maybe I can pick your brain:

Below is a summary of the situation:

• Issue Onset: On Thursday afternoon (UK time), a scheduled maintenance started—we did not schedule it, so we believe it was initiated on the Microsoft/Power BI Service side.
• Since then, no reports have been accessible, and all semantic models fail to refresh due to a "transient issue"

   

• I have engaged with the Microsoft support and tested the basics (changing browser, account, and device), confirming that the issue is not local but rather related to Power BI itself.
• I encountered multiple errors and problems, indicating that published semantic models do not contain data and are entirely inaccessible.

   

• I found that republishing the same models and/or reports under a different name restores functionality. However, this is not a viable solution, as it would require republishing 100+ reports and manually resubscribing hundreds of users.

There must be a way to reset the settings of the models to restore functionality without requiring republishing (maybe?)

Or any other ideas/approaches I can try.

Please note that I have premium and amdin capacity/rights and have tried all the basics with the Microsoft support.

Thanks,
S

[sgallo · Accepted solution]

FYI the support team came back without a real answer and just suggested to re-publish everything (10+models and 100+ reports and subscriptions)

As you can imagine it is not the outcome liked and I wanted. Very frustrating and expensive as a "transient issue"

[V-yubandi-msft]

Hi @sgallo ,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution we provided for your issue worked for you  or let us know if you need any further assistance?

Your feedback is important to us, Looking forward to your response. 

Thank You.

[sgallo]

The solution you provided was to wait for Microsoft support...

Not really sure how to further action this beside wait for their support.

[V-yubandi-msft]

Hi @sgallo ,

Thanks for sharing your feedback. If you get any updates or responses from the Power BI team, do share them. it will help other community members. And if you need any more assistance, just let us know.

Regards,

Yugandhar.

[V-yubandi-msft]

Hi @sgallo ,

The insights provided by @lbendlin , are correct. Since you have already engaged with Microsoft Support, continuing with their guidance is the best approach to resolve this issue.

Regards,

Yugandhar.

[lbendlin]

You already have a ticket open with Microsoft. That's your best approach to getting this resolved.