Selected User Account Does Not Exist in Tenant

[Anonymous]

Hi, 

I tried to share an rapport with an external user. The email/user is registered as a guest user in the tenant but still get the message:

-What could be the reason for this???
-Does the external user account be a work account or should it work for personal account as well??

[v-easonf-msft · Accepted solution]

Hi， @Anonymous 

How did you invite guest users to your BI portal in Power BI? Planned Invites or Ad hoc Invites?

The guest user must sign in with their organization email address.

Please refer to below tutorials.

Distribute Power BI content to external guest users using Azure Active Directory B2B 

Distribute Power BI content to external guest users with Azure AD B2B 

You can also provide them with your Tenant URL to help external users to log in to Power BI. To find the tenant URL, follow these steps.

1. In the Power BI service, in the top menu, select help ( ? ) then About Power BI.

2. Look for the value next to Tenant URL. This is the tenant URL you can share with your guest users.

Enabling external users to edit and manage content within Power BI 

Best Regards,
Community Support Team _ Eason