Forum Discussion
Helper ISecurity Groups on Admin Portal settings not applying correctly
Hi HelenBrunyee ,
As far as I know, if you apply a user to a tenant setup in the Admin portal by adding a security group, the user is expected to be applied the settings but the setting may need to be applied after 15 minutes, so my opinion is that you might consider waiting twenty minutes to refresh the page, log back in to your account, and test "Download." Report" function is enabled for you.
If it is convenient, you can also check whether the report you downloaded before you enabled the security group enable function and the report downloaded after that are the same report, which can also help us identify and narrow down the problem, because as far as I know, the "Download report" function also has some restrictions, and the "Download report" option is not enabled in the first place under certain conditions.
Best Regards,
Liu Yang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper IHi Anonymous ,
Thank you so much for getting back to me on this one!
It's defintely not the first option. I have logged out & back in multiple times over the course of the last few weeks, but the isue still persists unfortunately.
I'm not 100% sure what you mean on the latter. The report is defintiely the same ones (although this problem is effecting ALL reports). The download report function works unless I have the security group applied, so it seems to be something to do with this setting int he admin portal?
Thanks again,
Helen