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LuHem
New Member

Scorecard suddenly deleted

It seems that one of our scorecards is deleted and we cannot get it back. It doesn't show up in de Power BI Service, it doesn't show up in the REST API and we are sure that we didn't delete it. How can we get our scorecard back? 

4 REPLIES 4
PhilJones82
Frequent Visitor

The same thing has happened for me - where is the recycle bin?

LuHem
New Member

Where can I find the "Recycle bin"? Can you provide me with some screenshots where to find that? 

jaweher899
Super User
Super User

If your scorecard is not showing up in the Power BI Service or in the REST API, it is possible that it has been permanently deleted and is not recoverable. However, you can try the following steps to see if you can locate and restore your scorecard:

  1. Check the recycle bin: In the Power BI Service, click on the workspace where the scorecard was located and then click on the "Recycle bin" link in the left-hand navigation. Look for the deleted scorecard in the recycle bin and restore it if it's there.

  2. Check with other users: Check with other users who have access to the workspace to see if they deleted the scorecard or moved it to a different location.

  3. Contact Power BI support: If you are unable to locate the scorecard and suspect that it was deleted without your knowledge or consent, you can contact Power BI support and provide them with the details of the scorecard such as its name, location, and any other relevant information. They may be able to assist you in locating and restoring the scorecard if it is still recoverable.

  4. Restore from a backup: If you have a backup of the workspace, you can try restoring it to a previous state when the scorecard was still present. Keep in mind that this will also restore other changes made to the workspace since the backup was taken, so be sure to carefully consider the implications of this option.

How do I contact Contact Power BI support?  Is there an email or phone #?  I accidentally deleted a scorecard and I do not have a recycle bin.... help 😞

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