Scheduled reports not using custom font

[richanthony]

My organisation uses a customer font. we use this font in Power BI and as long as the report consumer has the customer font installed locally the reports they view render with the customer font. 

However when I set up a subscription to send the report to someone as a PDF or PowerPoint the reports come through with the standard font (Times Roman) rather than the custom font. 

Is there a way to resolve this?

[Shravan133]

The issue you're encountering is due to how Power BI handles custom fonts when exporting reports to PDF or PowerPoint. Currently, Power BI does not embed custom fonts in exported files. This means that if the custom font is not installed on the machine viewing the exported file, it will default to a standard font like Times New Roman.

Workaround: 

• Use Power BI Embedded:

  • Use Power BI Embedded to create a more controlled environment for viewing the reports. This way, the custom font can be ensured to display correctly since the report is viewed within a web environment that supports the custom font.

• Export to Images:

  • Instead of exporting to PDF or PowerPoint, export the report as images (PNG or JPEG).
  • Images will preserve the visual appearance, including custom fonts, regardless of the viewer’s local font installations.

[richanthony]

Hi I appreceate your response, however even if the user does have the customer font installed and the interactive dashboard does render with the custom font when scheduling the report customer font does not render in the report.

The embedded option might be the only current option then.