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wkolcz's avatar
wkolcz
Frequent Visitor
5 years ago
Solved

Scheduled refresh ( from remote database ) are greyed out

I published my first report online (I'm still pretty new) and I created a report that is connected to a mysql database and published it to our pro cloud account online. I can view it online and it wo...
Need Help
  • collinq's avatar
    collinq
    5 years ago

    Hi wkolcz ,

     

    To get the Refresh to work online you will need a gateway to be setup and used by this report online.  First, set up the gateway with the appropriate connections to your local data source (and test).  Then, set that as you Gateway Connection in the dataset sources online (and confirm that the status is green).  Then, schedule refresh will be available to you.

collinq's avatar
collinq
Icon for Super User rankSuper User
5 years ago

Hi wkolcz ,

 

To get the Refresh to work online you will need a gateway to be setup and used by this report online.  First, set up the gateway with the appropriate connections to your local data source (and test).  Then, set that as you Gateway Connection in the dataset sources online (and confirm that the status is green).  Then, schedule refresh will be available to you.

wkolcz's avatar
wkolcz
Frequent Visitor
5 years ago

Thank you!