Scheduled Refresh is Late

[istudent]

I have noticed that since I have setup the gateways for our data, the Scheduled Refresh has been as late as an hour and a half from when it is supposed to be, but when forcing a manual refresh, it will update right away. I have done some research and found that Microsoft has identified this as a problem that they are working on, but I have not yet seen anything that says they have fixed the issue. Is there a solution to this problem? We need to be able to have a fairly strict schedule because our data is ready to be updated with enough of a buffer to perform the update before the start of the day, and a delay of over an hour would be problematic for us. If there is something to configure in our gateway and/or our Power BI account please let me know as I would love to be able to resolve this issue.

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Bryan

[Anonymous · Accepted solution]

@istudent This is purely on the MSFT side. There is nothing you can do that I am aware of to configure anything additional. Best case, I believe the statement is that the refresh will happen "within" the hour selected. If there are currently other issues that they are dealing with that is extending that time, I would assume a fix, but still plan on setting it an hour prior to you needing it to complete...