Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Scheduled/Manual refresh error - working fine on Desktop Refresh

Can anyone help me understand what's causing this error message that happens when refreshing (manually or scheduled) in the online service on Premium? This is working fine on desktop refreshes. I can...
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    v-xicai Apologies for not coming back to you. I followed your instructions, but changed nothing as everything was correctly set and still failed. However, a few days after raising this, the problems went away and refreshes worked correctly, so I believe this may have been a problem that Microsoft resolved on the service.

v-xicai's avatar
v-xicai
Icon for Community Support rankCommunity Support
6 years ago

Hi Anonymous ,

 

There are several points you may considerate:

 

1.Ensure that you've added one or more data sources of your dataset to the gateway, as described in Add a data source.

 

2.Verify that you have the correct username and password. Also, verify that those credentials can successfully connect to the data source. Make sure the account that's being used matches the authentication method.

 

3.Your data source credential may expire, so try to update the credential and republish the report. In Power BI, go to refresh settings for the dataset. In Manage Data Sources, select Edit credentials to update the credentials for the data source.

 

4.If your dataset not only contains cloud data source but also the on premise data source, then it needs to use the gateway and configure schedule refresh, see more: :On-premises data gateway , Configure scheduled refresh .

 

Note that you also need to select Allow user's cloud data sources to refresh through this gateway cluster option Under Gateway Cluster Settings. See: Merge or append on-premises and cloud data sources.

 

5.Please make sure the gateway is online, and try to upgrade the gateway to latest version. You might also need to upgrade the Power BI Desktop to the latest version 2.75.5649.961 . Download the pbix file from Power BI Service, then reopen in Power BI Desktop and republish to Power BI Service. See the similar case.

 

6.You may check your data source, and check if it is the similar case .

 

You may resolve the issue via the troubleshooting link :https://docs.microsoft.com/en-us/power-bi/refresh-troubleshooting-refresh-scenarios .

 

Best Regards,

Amy 

 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.