Forum Discussion

learner03's avatar
learner03
Post Partisan
4 years ago

Schedule refresh Failed Error

Since 2 days I am facing this issue. Some of the refreshes are completing successfully while in few that are having this below error- My data source is third party custom conenector which I th...
Need Help
Burningsuit's avatar
Burningsuit
Resident Rockstar
4 years ago

Hi learner03 

With a standard Pro licence, refreshes will time out if they do not complete within two hours. That is what is happening here. Your options are;

To reduce the amount of data in the refresh, which may take less time, or..

Speed up the data connector or data server.

You may also get a small speed increase by using a dedicated gateway rather than a personal gateway.

On other option is to upgrade to a PPU licence which may give a faster refresh time, but you should probably optimise your data, gateway and data server first.

Hope this helps

Stuart

  • learner03's avatar
    learner03
    Post Partisan
    4 years ago

    Burningsuit  my Data is not even much . It is just from July 2021.

    What the process of speeding up data connector or data server ?

    I tried setting up standard gateway but the third part connector doesn't allow to do that.

    What is the option I can have?