Forum Discussion
Schedule Refresh is always late
I'm using Pro Trial Version.
My schedule refresh is set 6pm daily.
From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day.
When I refresh manually (on demand), it works.
Is it a known issue? or is it because i'm using a trial version?
Thanks
Hello,
We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?
Regards
Siva
17 Replies
hongkwokkwok It is official that When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins and it is regardless of the tyep of account you have.
Take last week as an example.
My schedule is 6pm daily. But the refresh history in mon-fri are 7:53, 7:55, 9:50, 8:50, 8:55. It's late more than one hour every day.
User is expected to get the updated result around 6:30 - 7:00.
However, it's late for whole week.
I'm figure out a solution such as setting schedule for 5:00, 5:30...but I'm not comfortable for it...I'm not sure how long is the delay
Today it has just 30 min. delay. maybe it is Sunday?
Hello,
We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?
Regards
Siva
it has around 30 minutes delay in these three days.
We are often well over an hour. Just checked one of my datasets which was scheduled for 8am, and its now 9.48am and it still hasn't run.
