Forum Discussion

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago
Solved

Schedule Refresh is always late

I'm using Pro Trial Version.  My schedule refresh is set 6pm daily. From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day. When I refresh manually (on demand), it wor...
Need Help
  • SivaHarinath's avatar
    SivaHarinath
    10 years ago

    Hello,

     

    We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

     

    Regards

    Siva

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago

Now both Schedule Refresh (delay more than 1 hour) & Manual Refresh do not work. Is it server problem?

The time now is 28-Jul-2016 6:35PM (GMT+8)

  • hongkwokkwok's avatar
    hongkwokkwok
    Icon for Helper I rankHelper I
    10 years ago

    It is still suffering today.

    I can't refresh or publish the project now.

     

    It seems it's suffering every week

     

     

    • chass's avatar
      chass
      Icon for Impactful Individual rankImpactful Individual
      10 years ago

      Hello hongkwokkwok, 

      I see that we have a service interuption...but without your tenant name and/or Dashbaord URL it is impossible for me to ask Ops to take a look at your specific situation and see if that is the cause of YOUR delay. 

      Thanks

      Chuck