Forum Discussion

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago
Solved

Schedule Refresh is always late

I'm using Pro Trial Version.  My schedule refresh is set 6pm daily. From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day. When I refresh manually (on demand), it wor...
Need Help
  • SivaHarinath's avatar
    SivaHarinath
    10 years ago

    Hello,

     

    We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

     

    Regards

    Siva

ZLJ's avatar
ZLJ
Icon for Advocate II rankAdvocate II
10 years ago

Hi chass

I've emailed over an example.

Thanks

Zara

apzaya's avatar
apzaya
Frequent Visitor
9 years ago

Has this issue been corrected for the Personal Gateway or is it still open ?