Forum Discussion
Salesforce not refreshing
Hi Dawn0307 ,
Need more information, have you configured on-premises data gateway? Can you show the error message to us?
Before you refresh dataset in Power BI Service, make sure you have installed and configured on-premises gateway and added the data source to the gateway.
https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-install.
https://docs.microsoft.com/en-us/power-bi/service-gateway-data-sources.
https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot.
Best Regards,
Jay
Community Support Team _ Jay Wang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Anonymous
Here's the snapshot, it's doing this for every salesforce refresh.
"The credentials provided for the Salesforce source are invalid. (Source at https://login.salesforce.com/.) Table: Last two years - all sales."
Until end of Jan all of these were working fine and connecting directly to salesforce. We can't add them to our enterprise gateway as the option isn't there to do this as they are a direct connect. When we refresh them on the desktop they work fine, but then as soon as we publish them and try to refresh in Power BI Service they come up with this error. I have tried multiple reports, those using salesforce reports and salesforce objects and none of them will refresh. I have edited credentials and it allows me to set up the refresh, but just won't work due to credentials. This is the same error for all reports.
Really can't find anything that has changed?
Hi Dawn0307 ,
I'd like suggest you to create a support ticket.
https://powerbi.microsoft.com/en-us/support/pro/
Best Regards,
Jay
Community Support Team _ Jay Wang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
