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WMead's avatar
WMead
New Member
6 years ago

Salesforce credentials invalid for cloud refresh, but work in desktop

Hello,   We have a large data set that uses the salesforce object online service to get data from salesforce. It's been refreshing 8 times a day for about 2 years. Recently we started having the od...
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nickyvv's avatar
nickyvv
Most Valuable Professional
6 years ago
Hi WMead,

I don't have any experience with SalesForce, but are you using a Data Gateway? If yes, then:
- Is that up to date with the June version? Just to rule out some things.
- Are you sure no one changed the gateway entry?
  • WMead's avatar
    WMead
    New Member
    6 years ago

    Hi nickyvv ,

     

    I think i'm not using a datagateway, as i'm currently just using the out of the box salesforce object integration. To replicate my settup you would:

        Create a new report

        Get data

        More

        Online services

        Salesforce objects

     

    Either way I'm on version 2.82.5858.641 64-bit (June 2020) and am currently a team of one, so am reasonably confident there were no manual changes to the dataset. 

     

    Thanks for asking those questions, definetly should have included that info in my original post.

     

    • nickyvv's avatar
      nickyvv
      Most Valuable Professional
      6 years ago

      WMead,

       

      Hmm, than I think I'm out of options.

      If you have a Pro account you could open a (free) support ticket. Go to the support page to file a support ticket.