Reports on app shows "Almost done"/"Building the app" for some users only

[Anonymous]

Some of the reports on our Power BI app show "Building the app" or "Almost done" for some of our users and the reports do not even open in the group workspace for them. It works perfectly fine for the rest of our users. It's been this way all this week. I re-published the reports but it didn't help either.

Based on the below screenshot,option 2 doesn't work for me as the user is already in the app sharing list and cannot access the reports.

Would upgrading the Workspace be the only solution to get things up and runnning ASAP?

Any pointers/ guidance in this matter would be appreciated.

Thank you!
SARYA





@Greg_Deckler @AlexisOlson 

[v-easonf-msft · Accepted solution]

Hi, @Anonymous 

The fix has been deployed. Please recheck you app.

If the problem persists, please feel free to ask.

Best Regards,
Community Support Team _ Eason

[v-easonf-msft]

Hi, @Anonymous 

Yes, these are the two interim solutions currently offered by Microsoft.：

1. Customers can upgraded the workspace to V2 2. Remove the user from V1 workspace access list, then put these users into the App sharing list and update the App.

If neither of these works for you, I'm afraid you'll have to wait for the fix to be deployed.

Best Regards,
Community Support Team _ Eason

[AlexisOlson]

I've seen this sort of thing intermittently but not consistently, which makes it hard to figure out what is going wrong. I don't know of any solution.