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Frequent Visitor

Reports from external tenant gives error



My guest user gets the following error message: 

error pbi.png

Translation to English: Can't load selected items from one or more tenants. Internal error. Cant load selected item. 


The problem's the shared report won't show up at my guest environment. He can open the report with direct link tho. Also, the other colleagues from his organization also can't load my shared reports. 


It worked but since a couple of weeks it's not working anymore and also i've been doing this to a dozen of other external guest users which work fine. 


I've searched for firewall or other settings but to be honest i don't know what im looking for and i can't seem to solve the problem. 

Any ideas? 


Thanks for helping.


Frequent Visitor

@GilbertQ Thanks for your quick reply. Nothing has been changed, according to my contact person. 


I'm thinking it's a license thing because when i delete this user, and re-invite it seems like it has created a user that is nog connected to his O365 account. He gets invite by e-mail, open by email and confirm access to our tenant. 


What i did for removing; remove access on al reports, remove access on workspace, remove guest user from Azure.


The problem is that he can access the report directly by the link, but it has nog been added to his own PBI Portal.

And also, when i share full link of the tenant, access works but not through own

Super User
Super User

Hi @RvanMelis 


Could it be that this client has had some of their power bi tenant settings changed to view external power bi reports?

Did I answer your question? Mark my post as a solution!

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