Forum Discussion
Report visuals missing
I connected with a support rep yesterday and they somehow resolved my issue. I was told its a known bug with the service that they can replicate and fix on their side. I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me. I hit refresh and all has been working fine since.
I'm sorry I dont know the technical details. But if you havent already submit a support ticket. Assuming you're a pro user you'll receive help quickly.
Hi!
I've been experiencing this problem over the last week or so as well, specifically with custom PNG files and a custom slicer. Everything appears correctly in the workspace, but is not appearing consistently in the App. I've tried clearing caches and changing filters in the reports and re-updating (per the message on the Support site last week, see below), but neither action has consistently fixed the App reports.
Some users may be unable to re-publish reports to Premium Capacity workspaces that are hosted in the West Europe and North Central US regions. As a workaround, affected users should interact with the report (change filter, slicer, etc) and republish (from the Power BI service or the Desktop App) and republish. Engineers have developed a fix and we will provide a deployment ETA shortly. next update @ 9/14/18 at 1:00pm PDT.
I had hoped the engineer update would fix the problem, but it did not.
Did deleting and re-publishing the reports fix the problem for you?
Cheers!
Hi alaga,
Deleting and republishing the reports did fix it in my case. I found that removing the report from the App, republishing the App without the report, then republishing the App with the report was not enough to correct the issue. Deleting the report from the workspace and republishing the report back to the workspace then reestablising the refresh schedules for those reports doing import did work.
We are not premium.