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Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

Report visuals missing

OK, we have seen this several times in the past week.  Really becoming an issue with adoption of the tool.    I have a report, published some time ago, that is in a published App and the charts are...
General Comment
Need Help
  • Scott_W's avatar
    Scott_W
    7 years ago

    I connected with a support rep yesterday and they somehow resolved my issue.  I was told its a known bug with the service that they can replicate and fix on their side.  I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me.  I hit refresh and all has been working fine since. 

     

    I'm sorry I dont know the technical details.  But if you havent already submit a support ticket.  Assuming you're a pro user you'll receive help quickly.

v-yuta-msft's avatar
v-yuta-msft
Community Support
7 years ago

Hi eskyline,

 

Where does these disappeared custom visual come from? Power bi service support the certified custom visual which come from the APP store, but may not support other custom visual. Could you show some snapshots of custom visuals in power bi desktop?

 

Regards,

Jimmy Tao

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Jimmy,

 

None of the visuals on these reports are custom visuals.  We have already seen the issues wiht some of those on other reports so we really try to ensure we don't use these unless it is completly necessary.  Additinally for this report I've verified that no custom visuals exist in the visuals toolbox in the Power BI Desktop and/or when editing the report directly in the service (just ot be sure there is not some remenant of custom visuals in the meta data for the report).