Hi all, Usage metrics have stopped working for reports in one of our workspaces. Metrics are available until 19 Jan 2018 but nothing after that. I tried generating the stats today, and that didn't help. We have the featured switched on in Admin Portal. Any ideas what's going on here?Thankskaz

tdewittorionStill awaiting a reply, stay tuned.

Also getting the same issue here

I have also been having this issue. Usage metrics haven't updated since October 2nd, 2018

HelloI've got all actual usage metrics data. Power BI team, thank you.

Hi Anonymous, Can you please share some detail information to help clarify your situation? Reference link: How to Get Your Question Answered Quickly BTW, you can also take a look at following limitation list if your scenario suitable with these conditions. Usage metrics for dashboards and reports Considerations and limitations Q: I can't run usage metrics on a dashboard or reportA: You can only see usage metrics for content you own or have permissions to edit.+ Q: Will usage metrics capture views from embedded dashboards and reports?A: Usage metrics currently does not support capturing usage for embedded dashboards and reports, including the user owns data flow, the app owns data flow and the publish to web flow. In those cases, we recommend using existing web analytics platforms to track usage for the hosting app or portal. Q: I can't run usage metrics on any content at all.A1: Admins can turn off this feature for their organization. Contact your Admin to see if this is the case.A2: Usage metrics is a Power BI Pro feature. Q: The data doesn't seem up-to-date. For example, distribution methods don't show up, report pages are missing, etc.A: It can take up to 24 hours for data to update. Q: There are four reports in the workspace but the usage metrics report only displays 3.A: The usage metrics report only includes reports (or dashboards) that have been accessed in the past 90 days. If a report (or dashboard) does not show up, likely it hasn't been used in more than 90 days. Regards, Xiaoxin Sheng

Report usage metrics not updating | Microsoft Fabric Community

36 Replies

jthomson
Solution Sage
8 years ago
Also getting the same issue here
- wmorris20
  Helper II
  8 years ago
  Same here around 1/18. Is there an issue logged for this that I can follow?
SC0614
Frequent Visitor
7 years ago
I have also been having this issue. Usage metrics haven't updated since October 2nd, 2018
Anonymous
Not applicable
7 years ago
Hello
I've got all actual usage metrics data. Power BI team, thank you.
Anonymous
Not applicable
8 years ago
Hi Anonymous,

Can you please share some detail information to help clarify your situation?

Reference link:

How to Get Your Question Answered Quickly

BTW, you can also take a look at following limitation list if your scenario suitable with these conditions.

Usage metrics for dashboards and reports

Considerations and limitations

Q: I can't run usage metrics on a dashboard or report
A: You can only see usage metrics for content you own or have permissions to edit.+

Q: Will usage metrics capture views from embedded dashboards and reports?
A: Usage metrics currently does not support capturing usage for embedded dashboards and reports, including the user owns data flow, the app owns data flow and the publish to web flow. In those cases, we recommend using existing web analytics platforms to track usage for the hosting app or portal.

Q: I can't run usage metrics on any content at all.
A1: Admins can turn off this feature for their organization. Contact your Admin to see if this is the case.
A2: Usage metrics is a Power BI Pro feature.

Q: The data doesn't seem up-to-date. For example, distribution methods don't show up, report pages are missing, etc.
A: It can take up to 24 hours for data to update.

Q: There are four reports in the workspace but the usage metrics report only displays 3.
A: The usage metrics report only includes reports (or dashboards) that have been accessed in the past 90 days. If a report (or dashboard) does not show up, likely it hasn't been used in more than 90 days.

Regards,

Xiaoxin Sheng
- tdewittorion
  Frequent Visitor
  8 years ago
  I'm seeing a dramatic reduction in activity on the Report Usage Metrics over the last week, with no data ppulating on 01/23/2017-01/24/2017.
  
  Graph below is for all reports in the organization. Pulling the individual metrics pages confirms this.
  
  https://img42.com/DzyLt
- Anonymous
  Not applicable
  8 years ago
  Hi Anonymous
  
  Thanks for the reply and posting the check list. My scenario does not fall into any of those cases. What other information should I get you here?
  
  Thanks
  kaz
  - urpalani
    Helper II
    8 years ago
    I also Cannot see Report usage Metrics after 19/01/2018
    but Dashboard Usage metrics seems to be updated,
    
    Thanks,
- Anonymous
  Not applicable
  8 years ago
  Hi Anonymouswmorris20 jthomson BIfanatic tdewittorion,
  
  It seems like a known issue which already submitted at CRI 57038108.
  
  Update:
  
  Power bi team mentioned the ETA at 2/2.
  
  We are experiencing a temporary issue where users will not be able to see their Usage Metrics for Power BI reports. Dashboard usage metrics are not affected. Engineers are aware of the issue and are working on a fix. Next Update @02/02/2018 19:00 UTC
  
  Regards,
  
  Xiaoxin Sheng
tdewittorion
Frequent Visitor
8 years ago
Any new info on this? Will the data be able to be retrieved?

Thanks

Todd
- Anonymous
  Not applicable
  8 years ago
  tdewittorion
  
  Still awaiting a reply, stay tuned.
- BIfanatic
  Resolver I
  8 years ago
  Our reports show no usage data after the 19th of January, only our dashboards do.
Anonymous
Not applicable
8 years ago
Usage metrics on all my reports have not updated since 19 January 2018. Is anyone at MS looking at getting this fixed?
Anonymous
Not applicable
8 years ago
Usage metrics for all our reports have not updated since 19th January 2018 - is anyone at MS looking into this? Usage metrics are vital for us as we develop our power bi service.
- Anonymous
  Not applicable
  8 years ago
  Same issue here. I've raised a support case and was informed that this is a known issue with the North Europe cluster. Pushed for a resolution date, I got told 10th Feb, which seems far too long for this feature to be down for, especially as there's no certainty that data will be backfilled.
  
  Known issues should really be mentioned on Power BI status/support page...
  - Anonymous
    Not applicable
    8 years ago
    Hi everyone,
    
    Apparently this issue is fixed. I checked the stats today, and I can see some metrics for 1st of Feb 2018. But metrics between 19 Jan 18 and 1 Feb 18 are gone!
    Stats for 19/1/2018Stats for 1/2/2018
iam0kru
Frequent Visitor
8 years ago
The issue is still occurring. I have a report that was uploaded to Power BI while the issue occured and the usage data is still blank.
- Anonymous
  Not applicable
  8 years ago
  I was notified that the issue was fixed as of 8th February but the data between 19th Jan and 7th Feb has not been backdated, so is still missing.
  - iam0kru
    Frequent Visitor
    8 years ago
    Hi stetran,
    
    My report is missing all usage stats (even from yesterday). I've opened a ticket and I'll post back what they say.
Anonymous
Not applicable
8 years ago
Currently experiencing the same issues. Many new reports are not showing up in for an Apps usage metrics, even though the reports are being accessed by many different users each day.
- urspalani
  Advocate I
  8 years ago
  Anonymous
  Usually some days it is delay,So wait till eve or try next day it should be there,
  I also expirenced the delay some days.
  - Anonymous
    Not applicable
    8 years ago
    urspalani unfortunately this issue has remained for weeks, so this is not just a delay in the data coming through.
aatiqjamuh
Frequent Visitor
7 years ago
Was this resolved. My Usage stopped as from 1st October - 2018
- urspalani
  Advocate I
  7 years ago
  Mine also stopped after 6th October