Report refresh don't finish

[neadhs]

I set the gateway and credentials, but when I press refresh, it starts, the arrows keep spinning, but never finish.

I don't get an error or anything, what could be the problem?

Thank you!

[v-yetao1-msft]

Hi @neadhs 

You can see the refresh log in refresh history in datasets .  If it fails, it will display detailed information .

Best Regards,
Community Support Team _ Ailsa Tao
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[Greg_Deckler]

@neadhs Difficult to say exactly. Have you reviewed the gateway logs? On-premises Data Gateway Monitoring Series — Part 1: Standard Log Files | by Luca Zavarella | Micros...