Forum Discussion

Therese277's avatar
Therese277
New Member
5 years ago

Report only loads

Hi. I have shared a report to 4 participants from other companies. But in one of them the report only loads. Nothing else happens.
This person uses Chrome and his colleagues can access the report normally and have no problems. Only for her the report does not load.
I have already revoked and reissued the approval. Even a new report does not change the problem. Does anyone have any idea what this could be?
Thank you very much in advance,
Therese

Need Help

3 Replies

  • timg's avatar
    timg
    Solution Sage
    5 years ago

    Hi Therese,

    Could you verify if the user who is experiencing the issue has a Power BI Pro licence? 

    regards,

    Tim

  • v-jingzhang's avatar
    v-jingzhang
    Community Support
    5 years ago

    Hi Therese277 

    Can you verify whether this user can open other reports shared by other users? Or try to open the report in other web browsers?

    Regards,

    Jing