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jhills's avatar
jhills
Icon for Advocate II rankAdvocate II
6 years ago
Solved

Report not opening when clicking on tile

When users click on a dashboard tile it is not opening the report. No error message is displayed...nothing happens. The users are accessing the dashboard from the Power BI service. It is not an embed...
Need Help
  • jhills's avatar
    jhills
    6 years ago

    Microsoft pushed out a Power BI update in mid March that fixed the issue of an app not opening afterswitching between worspaces and apps. That fixed the issue for me.

     

    The other issue of a report not opening when clicking on a dashboard tile has not been happening for my users lately. I was never able to recreate it and neither was Microsoft support. It seemed to be a browser issue since it would work in incognito mode in Chrome but not regular mode. Users wouldn't have the issue in Edge or IE either. Not sure what changed but happy things are working. 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

We have the same problem since yestarday! 

But the workaround ctrl+F5 seems doesn't work.

 

Has anyone else have another suggestion? Any idea on possible causes?

 

Thanks for youe help!

  • jhills's avatar
    jhills
    Icon for Advocate II rankAdvocate II
    6 years ago

    Anonymous  One workaround that is working for most of my users is to open the dashboard in IE instead of Chrome. Have you tried IE if that is an option for you?

     

    Opened a ticket with Microsoft on this last week. I am not able to recreate the dashboard issue yet. I can recreate a similar issue when opening an app. The app issue happens in Chrome, IE and Chromium Edge. It seems to have something to do with switching between workspaces and apps. Here are the steps I take to recreate it.

     

    1. Copy and paste URL into Microsoft Edge Browser https://app.powerbi.com/groups/me/apps
    2. Click on App tile…App opens
    3. Click workspace icon on left and select a workspace
    4. Click App icon on left
    5. Click App tile…app does not open
    6. Click workspace icon on left and select a workspace…App from step 5 opens
    7. Click workspace icon on left and select a workspace…workspace opens

     

    I have submitted a Fiddler trace of it to Microsoft and am waiting to hear back.

    • jhills's avatar
      jhills
      Icon for Advocate II rankAdvocate II
      6 years ago

      Microsoft pushed out a Power BI update in mid March that fixed the issue of an app not opening afterswitching between worspaces and apps. That fixed the issue for me.

       

      The other issue of a report not opening when clicking on a dashboard tile has not been happening for my users lately. I was never able to recreate it and neither was Microsoft support. It seemed to be a browser issue since it would work in incognito mode in Chrome but not regular mode. Users wouldn't have the issue in Edge or IE either. Not sure what changed but happy things are working.