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Report keeps loading and spinning without power bi error event being logged

Hi all, 


we provided embedded report to customers and collected telemetry. Lots of customers seems to have the load event and not render event, and there is no power bi error event being logged. Anyone has idea what this is about?


My suspicion is that it takes forever to load the dataset, but I am not so sure and is there anyway that we can log the issue if the dataset keeps loading?



Community Support
Community Support

Hi, @Helen-Liu 


Please refer to the following links in the hopes of helping you.
Solved: PowerBI report keeps loading for certain users - Microsoft Power BI Community

Solved: Re: PowerBI reporting server table keep loading - Microsoft Power BI Community

Solved: Power BI reports not loading since yestarday - Microsoft Power BI Community


Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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