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Report in Power BI Service: Cannot load model

We have a bunch of reports accessing Azure Analysis Services, published in a Power BI workspace.

When I try to open any report I get the message 'Cannot load model'

Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Please try again later or contact support. If you contact support, please provide these details.
Activity ID: d695ce76-0c12-4911-b922-8b0df3d4e690
Request ID: db47f1e6-4c16-4a5e-2ba5-3934f1007a9c
Correlation ID: 48620ff0-9cc7-69ca-ed82-246fe9f01137
Time: Tue Aug 30 2022 09:25:06 GMT+0200 (Central European Summer Time)
Service version: 13.0.18945.52
Client version: 2208.4.12891-train
Cluster URI:
First question : How do I get this information to support? there is no way to open a ticket and describe this problem!

Some other users experience the same issue, others don't
I am admin on the Power BI workspace.
I have adminstrative rights on the Azure Analysis Service.
I'm able to access the data from PowerBI Desktop, DAX Studio and SSMS.
I'm using the same account to login.
Community Support
Community Support

Hi @fbouckaert ,


You could create a support ticket here: .


Best Regards,


Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

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