Forum Discussion

nitishsh91's avatar
nitishsh91
Solution Supplier
4 years ago

Report getting removed from Gateway

I have a PowerBi report which is hosted in Premium workspace and has been working perfectly fine with gateway enabled.

 

All off a sudden gateway got disabled from the report and we had to reapply it again, I have seen it happening every now and then with other reports too. 

 

Has anyone noticed this kind of behaviour happening with reports?

 

Please note that enterprise gateway was not restarted and was working perfectly fine.

Need Help

3 Replies

  • ibarrau's avatar
    ibarrau
    Super User
    4 years ago

    Hi. It sounds like the refresh was disabled. It's not something removed from gateway. There are two reasons for a Schedule Refresh to stop working:

    1. Scheduled refresh will also get disabled automatically after four consecutive errors.
    2. After two months of inactivity, scheduled refresh on your dataset is paused. A dataset is considered inactive when no user has visited any dashboard or report built on the dataset. At that time, the dataset owner is sent an email indicating the scheduled refresh is paused. The refresh schedule for the dataset is then displayed as disabled.

    You can read all about it here: https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-scheduled-refresh#scheduled-refresh

    I hope that helps,

    • nitishsh91's avatar
      nitishsh91
      Solution Supplier
      4 years ago

      Sadly this issue falls under none of this category that's why it sounds weird as report is constantly being used so there is no inactivity and there were no refreh failures.

  • v-henryk-mstf's avatar
    v-henryk-mstf
    Community Support
    4 years ago

    Hi nitishsh91 ,

     

    I don't seem to understand the situation you are experiencing, can you further describe what gateway got disabled from the report means or provide a screenshot of the relevant error message etc.

     

    Also you can refer to Gateway troubleshooting.


    Looking forward to your feedback.


    Best Regards,
    Henry


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