Forum Discussion

emmabr's avatar
emmabr
Frequent Visitor
3 years ago

Report email subscriptions

Hi,

I want Users to be able to create an email subscription from publsihed Power BI reports that they already use, but the option isn't available for them: 

 

 

Does anyone know why this may be?

 

Thanks

Need Help

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi  emmabr ,

    According to the official documentation tips：

    FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn

    The Subscribe option is missing or greyed out.

    If you can’t use the subscription feature, contact your Power BI administrator, or IT help desk. Your organization may have disabled this feature, generally or specifically for external users, or a maximum subscriber limit may have been reached.

    Export and sharing admin settings - Power BI | Microsoft Learn

    Your organization may configure certain settings in Azure Active Directory that limit the ability to use email subscriptions in Power BI. These limitations include, but aren't limited to, having multifactor authentication or IP range restrictions when accessing resources.

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • emmabr's avatar
      emmabr
      Frequent Visitor
      3 years ago

      Hi,

      It appears to be an issue for just one User, they can access the App/reports and are not an external User

      I'm not sure what I could do next, is there a way to check if the App has reached the subscriber limit?

       

      Thanks,

       

      Emma