Forum Discussion

Charlieb's avatar
Charlieb
Regular Visitor
2 years ago
Solved

Report doesn't refresh

Hi,

 

I have finally got an on-prem gateway working, which is sucessfully refreshing a dataset. I have created a report using this dataset, that all works. I've set up an email that goes out every day with that report.

 

On the weekend the emails were all wrong, the report was essentially broken (it looks at 'todays' data). Looking today, the dataset was fine, and current. But the report was still false. I had to click a refresh button within the report in order to reload the dataset. Why is this not automatic - and how to I make it automatic?

 

Thanks.

  • aj1973's avatar
    aj1973
    2 years ago

    No you don't need the report to auto refresh.

5 Replies

  • Hi Charlieb 

     

    This is because when the report page loads it loads from a cache. You either have to interact with the report or click the refresh button to see the latest data.

     

    When sending out the emails they should show the updated data.

  • aj1973's avatar
    aj1973
    Community Champion

    Hi Charlieb 

    How did you set the sent emails? Through subscriptions in the service! If so and if the reports were not up to date then the refresh and the gateway had not accured. Check out the refresh history of the gateway. 

  • Charlieb's avatar
    Charlieb
    Regular Visitor

    I don't understand the replies. The path is:

     

    (Dataset) -> (Report) -> (Scheduled Email)

     

    This whole process needs to be automatic. The Dataset auto refreshes every day at 7am. Do I not need the report to auto refresh also?

    • aj1973's avatar
      aj1973
      Community Champion

      No you don't need the report to auto refresh.

      • Charlieb's avatar
        Charlieb
        Regular Visitor

        I think I found the problem, in that the report was scheduled to be sent before the data existed (I got the timings wrong). Thank you!