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Report connected to scorecard: theme colors disappear when sharing with external users

Dear BI community,

We are recently using scorecards for our departments in the online environment and would like to share these scorecards with external parties as well.

However, when sharing the scorecards with external parties, the theme color of the connected reports looks quite off (turns pink). Is there something we overlooked in our approach?



  • External users have a direct link to the score card ✔️
  • External users can view the scorecard ✔️
  • External users can view the connected reports ✔️
  • External users have the same theme color in their reports as internal users 


From scorecard to report

Users are forwarded to the connected report by clicking on the report icon.

In the case of the external users, they will be forwarded to the connected report, however their report has another theme color (pink)




Original theme color internal users:                                                                           




Theme color external users






When external users enter the scorecard their URL contains a ctid. When forwarded from the scorecard to the connected report the ctid disappears from the URL and the theme colors as well.


Looking forward to your answers

Thanks a lot for the help.


Best Caroliene

Resolver III
Resolver III

Can you try exporting the Theme Json file from internal user end and external user end and compare both the JSON Files using the text comparison tool: Text Compare! - An online diff tool that can find the difference between two text files (text-compar...
If there is a difference in the themes from internal users and external users, then the theme which you want for all the users must be imported in the Power bi Report for all the users.

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