Report Showing ok in Desktop but Blanks in Service

[LP08]

Hi there ! 

Just joined the community. I've been using Power BI for a while now and there is one issue I can not solve. I have a report that pulls information from SalesForce where we track specific " #s " mentionned by agents. When refreshing the report in Desktop everything loads fine. When I publish it to Service, it shows for a while then everything switches blanks. It's the only report where I get this kind of problem. 

PBI Desktop : Data is accurate and everything works

PBI Service : all visuals are showing blanks 

Hope someone has an answer to this ! 

thanks 

LP 

[v-yalanwu-msft · Accepted solution]

Hi, @LP08 ;

I have looked at this PowerBI Issues forum and found no similar issues recently.

But i found the difference about in desktop and service .

Or In power bi clear cache from options and settings, close and open power bi and try. If they got corrected then republish, clear browser cache, and try.

Best Regards,
Community Support Team _ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.