Report Shared with external user - not opening

[Derek_Radue]

Hi, We provide reports for many external customers, and I have 1 customer who cannot access the report.  It first came up and said that there was an issue accessing the report metatdata, then I recreated the external user in Entra and after some playing I can now get the app url to show on the screen - however when clicking on that - it does nothing

We have many other users with NO problems accessing the app.

I have used their login details on my computer and have the same issue as they do.  They do have a power BI pro license

Any ideas would be great

[v-nmadadi-msft]

Hi @Derek_Radue,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[Derek_Radue · Accepted solution]

Hi

We have resolved the issue, (I think) - we clicked the 60 Trial License and it worked correctly, the user will now log a call with Microsoft and see why they were not able to see the reports.  

Regards

[v-nmadadi-msft]

Hi @Derek_Radue,
We really appreciate your efforts and for letting us know the update on the issue.
Please accept your reply as solution so as to help other community members who may come across this post in the future.

Please continue using fabric community forum for your further assistance.
Thanks 

[Derek_Radue]

Hi, Thank you for the response, but have tried removing and adding the user, - we use security groups and they are in the correct security group, and we have tried on 3 different computers and Incognito mode with no difference to the outcome.  I have checked that the user has a pro license as well.

[v-nmadadi-msft]

Hi @Derek_Radue,
Thanks for reaching out to the Microsoft fabric community forum.

Check if your organization has any Conditional Access policies that might be restricting external user access belonging to a security policy. Some security policies can block users from accessing Power BI content, so verify and adjust the settings if necessary to ensure seamless access.

The table below outlines the licensing requirements for B2B access to Power BI. The left columns specify the workspace type and the per-user license of the data-sharing user. It also details the access limitations for Free, Pro, and Premium Per User (PPU) licenses when consuming data from an external tenant.

Please check your workspace type and user type for the not supported columns and if that is the reason for the user not getting access.


If you find this post helpful, please mark it as an "Accept as Solution" and consider giving a KUDOS. Feel free to reach out if you need further assistance.
Thanks and Regards

[Akash_Varuna]

Hi @Derek_Radue It might be an Entra ID or permission issue preventing access. Since other users have no issues, ensure the external user is correctly added to the app audience and their email matches the invited account. Try removing and re-adding them, clearing the cache, or testing in Incognito mode. If the issue is still there, check for conditional access policies restricting external users.