Forum Discussion

dporter's avatar
dporter
Frequent Visitor
9 years ago
Solved

Repeated refresh failures - Internal Service Error

  Greetings, Approx 1 day ago I started getting refresh failures on the Power BI Cloud service for two seperate datasets. No recent changes to either of the Power BI models. Source data is in Mi...
Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    dporter,

    There are some proposals for you troubleshooting this issue.

    1. Use latest version of Power BI Desktop(2.47.4766.542) to create reports for your data source.
    2. Use fiddler to monitor what happened during the refresh process.


    Regards,
    Lydia Zhang

  • dporter's avatar
    dporter
    9 years ago

    Thank you ...  using the latest version of Power BI and re-publishing to the Power BI Service resolved this issue.

Anonymous's avatar
Anonymous
Not applicable
9 years ago

dporter,

There are some proposals for you troubleshooting this issue.

1. Use latest version of Power BI Desktop(2.47.4766.542) to create reports for your data source.
2. Use fiddler to monitor what happened during the refresh process.


Regards,
Lydia Zhang

vaibhav_osc's avatar
vaibhav_osc
Advocate I
9 years ago

Yes, republishing the report solves this issue. However, it is not sustainable to keep republishing reports everytime a new version comes out.

From what I have noticed, with the Internal Service Error, the report does get refreshed but it does not reflect on to the dashboard. The obvious reason seems to be it can't refresh the tiles automatically in the refresh process. Manual refresh tiles does refresh the dashboards in this scenario. (Although you would still get the Internal Service Error the next time you refresh)