Forum Discussion
kcantor
10 years agoCommunity Champion
Repeated refresh failure
I am having major issues today with refresh. My reports are failing due to credentials but the credentials are not the issue. Here is the error message I am getting: Failed to update data source cre...
- 10 years ago
and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.
kcantor
10 years agoCommunity Champion
Sandy and Greg_Deckler this started after I updated the gateway. Could the gateway be causing this?
Greg_Deckler
10 years agoCommunity Champion
kcantor - That's certainly a possibility. Then again, I'm not sure the gateway comes into play with OneDrive files.
- kcantor10 years agoCommunity Champion
and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.
- Greg_Deckler10 years agoCommunity Champion
Glad you got it fixed, so you reinstalled the same version of the gateway or the previous version?
- kcantor10 years agoCommunity Champion
Oddly enough, I reinstalled the exact same version. Not sure what exactly happened but it must have had a misstep in the update/install.