Forum Discussion

kcantor's avatar
kcantor
Community Champion
10 years ago
Solved

Repeated refresh failure

I am having major issues today with refresh. My reports are failing due to credentials but the credentials are not the issue. Here is the error message I am getting: Failed to update data source cre...
Need Help
  • kcantor's avatar
    kcantor
    10 years ago

    and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.

Greg_Deckler's avatar
Greg_Deckler
Community Champion
10 years ago

OK, I imported and connect to an Excel file on OneDrive for Business and was able to refresh them. Not sure if that exactly mimics your scenario or helps you in any way whatsoever.

kcantor's avatar
kcantor
Community Champion
10 years ago

I am still gettting a failure. I even replaced the source file on the dataset and it refuses to refresh. It is cascading through other data sets now.

Filed a ticket. Hopeing for help.

  • kcantor's avatar
    kcantor
    Community Champion
    10 years ago

    Sandy and Greg_Deckler this started after I updated the gateway. Could the gateway be causing this?

     

    • Greg_Deckler's avatar
      Greg_Deckler
      Community Champion
      10 years ago

      kcantor - That's certainly a possibility. Then again, I'm not sure the gateway comes into play with OneDrive files.

      • kcantor's avatar
        kcantor
        Community Champion
        10 years ago

        and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.