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pcowman1
Helper I
Helper I

Refresh via Data Gateway - Credentials - Hang

I have a data gateway setup from sql. it works for the initial user however when I went to setup a second user I have an issue with the credentials. The second user shows as connected to the gateway but when I fix the credentials error with basic or windowswithoutimpersonation it just hangs. Has anyone else had this issue with a second user?

2 REPLIES 2
v-jiascu-msft
Microsoft Employee
Microsoft Employee

Hi @pcowman1,

 

Can you share some snapshots? Please mask the sensitive data first.

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GilbertQ
Super User
Super User

Hi there

Can you give more details around how you are configuring the second user?
Is this on the Gateway with a new data source?
Possibly create one data source connection and then add the user in the User's section in the Data Source




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