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Allegro's avatar
Allegro
Icon for Helper I rankHelper I
4 years ago

Refresh issues in service and desktop

hi everybody, i been having issues with refreshing my datasets since friday 06/03/2022,  when having no issues my datasets take a couple minutes to refresh now its taking almost a day, also this...
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GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
4 years ago

Hi Allegro 

 

If you test refreshing today is it quicker?

  • Allegro's avatar
    Allegro
    Icon for Helper I rankHelper I
    4 years ago

    Hello GilbertQ

     

    yes the refresh was quicker in the morning,  its been a few days since ive notice but there seems to not be an issue the earlier hours of the day between midnight and around 8~9 am pacific time, after that the refresh status is stuck "in progress" the refresh ends a few minutes after midnight as if its waiting for after 11:59 pm or i maybe i have some kind of refresh data limit per day for my datasets?

     

    i use a premium per user account; 2 of my datasets are in a premium workspace and those are stuck in the refresh status until midnight, and another dataset in a pro workspace this dataset timeout after 2 hours because of the license mode and also this one dataset shows me this:

     

     

    if you have further questions let me know!

    • GilbertQ's avatar
      GilbertQ
      Icon for Super User rankSuper User
      4 years ago

      Hi if it is timing out and taking too long I would look at using Incremental refreshing.

       

      Also if it is slower during the day it would explain that there might be an additional load on the source systems when refreshing. I would chat to your data source providers.

      • Allegro's avatar
        Allegro
        Icon for Helper I rankHelper I
        4 years ago

        hi,

        its been a couple of days since the refresh started to work again as but this problem also occur last month and i just had to wait almost a week for the refresh to work properly, i feel like this issue will come up again but we still dont know what is causing it.

         

        yes one of the dataset uses incremental refresh in a premium workspace, ive talk to my data source provider and they have no idea what the problem might be, any idea as to what am i suppose to look in the data source? (google's big query)